“Are you ok?” my wife said to someone on the phone last Saturday morning. The tone of her voice told me that something serious had happened. The caller was my 87-year-old...
Category: Funeral Home Innovations
Before jumping into this week’s topic… My last newsletter covered my recommendations for mobile live streaming solutions. I included a request that if anyone knows of another great...
It's not much of a stretch to say that live streaming or webcasting of funeral services is a popular topic these days. I spoke with one industry vendor this week who said that his phone started...
There's an excellent chance that your employees are emotionally exhausted. The reality is that we're all exhausted. Tired of COVID, tired of politics, and tired of 2020 in general. Both owners...
COVID-19 has dramatically transformed the funeral experience, and I believe that many changes will last forever. For generations, funerals have followed a fairly standard...
We can learn a lot by observing changes in other industries. Sometimes we can modify the innovation a little, bring it into the funeral industry, and create an advantage over our competition. I'm...